Canada Job with Visa Sponsorship : LMIA Customer Service Manager

Looking for an Experienced Customer Service Manager: Job Description and Requirements

A company is currently seeking an experienced Customer Service Manager who can provide excellent customer service and promote the idea throughout the organization. The ideal candidate should have experience in the field and possess certain skills and qualifications.

Responsibilities

The following are the responsibilities that come with the job:

Improving customer service experience: The Customer Service Manager should work towards improving customer service experience by creating engaged customers and facilitating organic growth.

Problem resolution: The Customer Service Manager should take ownership of customer issues and follow problems through to resolution.

Mission development: The Customer Service Manager should set a clear mission and deploy strategies focused towards that mission.

Procedure development: The Customer Service Manager should develop service procedures, policies and standards.

Record keeping: The Customer Service Manager should keep accurate records and document customer service actions and discussions.

Data analysis: The Customer Service Manager should analyze statistics and compile accurate reports.

Requirements and Skills

The following are the requirements and skills required for the role:

Experience: Candidates for the role must have at least one year of experience in the field.

Language: Candidates should be proficient in English, and French is not required.

Tools and software: Candidates should have a working knowledge of customer service software, databases and tools.

LMIA support: For successful foreign worker candidates, LMIA support is available.

Job Types and Salary

The job type is full-time and permanent, and the salary ranges from $17.00-$22.00 per hour.

Schedule and Education

The Customer Service Manager should be available for an 8-hour shift, and the preferred education level is Secondary School.

Experience and Work Location

Experience in front desk and administrative work is preferred, and the work location is one location in Toronto, ON. The candidate should be able to reliably commute or plan to relocate before starting work.

Conclusion

In conclusion, the Customer Service Manager will be responsible for providing excellent customer service and promoting the idea throughout the organization. The ideal candidate should have experience in the field, proficiency in English, and knowledge of customer service software, databases and tools. The job type is full-time and permanent, and the salary ranges from $17.00-$22.00 per hour.